Shipping policy

Before you place your order, please be sure to read the following.

WHERE DOES SKINSTITUT SHIP?

Skinstitut currently ships domestically throughout Canada (excluding Quebec) via this site. 

For delivery within Australia please visit Skinstitut AU.

For delivery within UK visit Skinstitut UK. 

HOW MUCH DOES SHIPPING COST?

Free shipping on orders over $110.

$14.95 shipping fee on orders $45-$109.

$19.95 shipping fee on orders under $45.

HOW LONG DOES SHIPPING TAKE?

The below times are estimated delivery times only and orders can be subject to delays due to weather, Covid-19 or other unforeseen circumstances. 

Skinstitut orders are delivered via Canada Post Standard within 8-13 days. Please allow an additional 1-2 days transit for regional areas. To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.

During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you.  If you have any concerns over the shipping timeline please contact our customer care team.

Due to the ongoing Canada Post strike, shipping on all orders has currently paused. We apologise for the inconvenience, orders will be shipped as soon as postal operations resume and are likely to experience delays.

Thank you for your patience and understanding. For more information visit Canada Post website.

TRACKING YOUR ORDER

Your order will be processed within 1-2 days at skinstitut headquarters. Our delivery partner Canada Post will collect your order and you will receive a confirmation email with a tracking number as soon as your package ships. 

You can login to your account to check on the status of your order. 

If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to our customer care team at info@skinstitut.ca and we will assist you with your enquiry. 

OTHER IMPORTANT INFORMATION  

Discount and coupon codes do not apply to shipping costs.

Skinstitut will not be liable for delayed or lost shipment. 

Skinstitut will not be liable for delays in delivery due to incorrect customer information provided during checkout.

You are responsible to have someone at the delivery address to accept the delivery. Skinstitut will not be liable for any cost for re-delivery attempts. This cost will be passed on to you if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.